Frequently Asked Questions
WHO IS A COMPANION?
A companion is anyone who provides essential attendant care support to a person with a significant and permanent disability.
The person with a disability is the Companion Card holder; therefore a companion will not necessarily be the same person each time.
WHAT IS ATTENDANT CARE SUPPORT?
Attendant care support includes significant assistance with mobility, communication, self-care or learning, where the use of aids, equipment or alternative strategies does not enable the person to carry out these tasks without assistance.
HOW MUCH DOES THE COMPANION CARD COST?
Companion Cards are issued free of charge.
IS THERE AN AGE RESTRICTION?
No, there is no age restriction.
I CAN ATTEND MOST PLACES BY MYSELF BUT FIND SOME VENUES ARE DIFFICULT BECAUSE OF THEIR ACCESSIBILITY. SHOULD I APPLY FOR A CARD TO USE AT THESE VENUES?
No. The Companion Card was not developed to overcome or compensate for any particular venue's lack of accessibility, including the absence of ramps, lifts or accessible toilets. Responsibility for these access issues remains with venue and activity operators. You may be able to contact these operators directly to discuss your requirements.
I AM CURRENTLY PARTICIPATING IN A REHABILITATION PROGRAM WITH THE AIM TO BECOME MORE INDEPENDENT IN THE FUTURE, CAN I STILL APPLY?
Companion Cards will not be issued if your need for a companion to enable community access is unclear.
If the criteria cannot be demonstrated it may be best to wait until completion of your rehabilitation program or when it can be demonstrated that your optimum recovery is complete.
I FEEL BETTER IF I HAVE A CARER TO SUPPORT ME IN THE COMMUNITY. SHOULD I APPLY FOR A CARD?
Companion Cards are for people with disability who require a companion to assist with things like mobility, self-care or communication over and above the use of aids and equipment.
If you are able to do these things independently with aids and equipment but prefer to be supported by someone, then you may not be eligible for a Companion Card.
I WORK FULL TIME. DOES THIS PREVENT ME FROM RECEIVING A COMPANION CARD?
No. There is no income or assets test and people may apply irrespective of employment or financial status.
I AM A MANAGER OF A DISABILITY SERVICE. ARE SERVICES ABLE TO BE ISSUED A COMPANION CARD?
No. Companion Cards are only issued in the name of the person with a disability. The person with a disability is then able to choose their companion in each instance.
CAN SOMEONE ELSE COMPLETE THE APPLICATION ON MY BEHALF?
Yes, anyone can complete the form on your behalf or assist you. However, the information entered is still about you. If someone does assist you, please include their contact details in the application.
HOW LONG WILL MY CARD LAST?
Your Companion Card is a lifelong card. This means that you only need to apply once. Your card will be renewed every 10 years to update your photograph and cope with general wear and tear.
It is important to remember that children require their photograph be updated more often. Please contact SA Companion Card on 1800 667 110 to arrange this.
WHAT HAPPENS IF MY CARD IS LOST OR STOLEN?
You should contact SA Companion Card on 1800 667 110 to go through the process to arrange a replacement card. Alternatively, you can download the replacement change detail form here.
I AM GOING ON HOLIDAY, CAN I USE THE CARD IN ANOTHER STATE?
Yes. The Companion Card is recognised at affiliates listed throughout Australia. Visit www.companioncard.gov.au for registered affiliates throughout Australia.
WHAT CAN I DO IF MY APPLICATION IS DECLINED?
In the first instance, you should contact SA Companion Card on 1800 667 110 and speak to a Companion Card Customer Services Officer to discuss the decision.
You may be advised to submit new information that more clearly demonstrates you meet the Companion Card eligibility criteria.
If your application is still declined, you can ask for a review by the Companion Card's External Appeal Committee by writing to:External Appeal CommitteeCompanion CardReply Paid 292Adelaide SA 5001
Any new information you provide, along with the information obtained in your original application, will be forwarded to the External Appeal Committee to consider. Applicants will be notified of the outcome of their review in writing which is final
If you have any feedback or wish to make a complaint relating to the Companion Card please contact us:
By telephone: Freecall 1800 667 110
In writing:SA Companion CardReply Paid 292, Adelaide SA 5001
If you have a complaint regarding the recognition of your Companion Card or issues regarding access or unfair treatment at venues or activities you should seek to resolve the issue with the venue or activity management in the first instance. If you are still not satisfied with the response given, please contact us on 08 8154 3700.