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National Companion Card
How and where to use your Card
How to use your Card
Present your Companion Card when you are booking or purchasing your ticket. Organisations that accept the Companion Card will require you to pay only for your own ticket. A second ticket will be issued for your companion at no charge.
The Companion Card must only be used when the cardholder requires the assistance of a companion to participate at a particular venue/activity. If you have previously attended an activity independently, this arrangement should continue.
If you are not sure if a venue or activity accepts the Companion Card, check with them in advance. If they have not heard of the program, refer to the back of your Card, which lists a telephone number and website that can provide this information.
If you book your ticket over the telephone, you must tell the operator that you require a companion ticket. You may need to provide your name, your Companion Card number and the expiry date.
You may be required to show your Companion Card when purchasing or collecting tickets, or at any time during your attendance at a venue or activity. If you cannot present your Card, you may be charged for the companion ticket. The companion ticket is not valid unless the cardholder is present. Only the person whose photograph and name appear on the Card can use the Companion Card.
Where to use your Card
Venue and event operators are encouraged to formally register their acceptance of the Companion Card with the program. They then become affiliates. Look for the Companion Card logo at participating/affiliated premises or on promotional materials.
Cardholders can present their Companion Card at any affiliated venue or event that charges an admission fee. Organisations and businesses should admit the cardholder’s companion at no charge.
A list of affiliates for South Australia can be found by clicking on the link below.
The Companion Card team will continue to expand the range of organisations and businesses that will accept the Card.
How to replace or update your Card
You can use a Replacement/Change of Details form available from 1800 667 110 to
- replace lost or damaged Cards
- change your address or contact details
- change the name on your Card, and/or
- update your photographs.
Lost or damaged Cards
You will need to complete a Replacement/Change of Details form. You can request a replacement Card if you lose your Companion Card or it is damaged. If you do not need to change any of your information, your existing details and photograph will be used to create a replacement Card which will be posted to you.
Changing your address or contact details
You will need to complete a Replacement/Change of Details form. You can update your address and contact details such as telephone or TTY or your email address. You will not be sent a replacement Card.
Changing your name on your Card
If you have recently changed your name you may need to change the name on your Companion Card. For your Card to be changed, you will need to provide evidence that your name has been legally changed, such as a Marriage Certificate.
You will need to complete a Replacement/Change of Details form, and provide a copy of supporting documentation. A replacement Card will be posted to you.
Update your photograph
You will need to complete a Replacement/Change of Details form, and provide two new identical passport quality/sized colour photographs. If your appearance has changed significantly and you are no longer recognisable from the photograph on your Card, you can and should update your Card.
How to use your Card appropriately
Detach and keep the Terms & Conditions attached to the Cardholder Application form.
These are your guidelines for appropriate use of the Card.
Both the Organisation and Business and the Cardholder Application forms outline full Terms & Conditions of Use of the Companion Card. Attempts to misuse the Companion Card can result in Card cancellation and the individual may be excluded from re applying.
Misuse of your Companion Card will be reported and can lead to Card cancellation. The Companion Card Cardholder Terms & Conditions provide full details about how to use your Card.
If you have a complaint about the recognition of your Companion Card, or issues regarding access or unfair treatment at venues/activities, you should seek to resolve this with the venue/activity management in the first instance.
If you believe you need to take this further, you may like to obtain further information from http://www.hreoc.gov.au/disability_rights/index.html.
How to renew your Card
In South Australia, Companion Cards are valid for ten years from the date they are issued.
If you wish to renew your Card, you will be required to complete a new Cardholder Application Form - the same form that is used for your original application. You can telephone the Companion Card Information Line on 1800 667 110 to request a Cardholder Application form to be posted to you.
You can apply to renew your Card up to six months before your existing Card is due to expire.